What if a buyer who’s invited me to bid on a listing is already a customer?

You may find that your existing customers may request pricing from you via Cloudscene’s Marketplace. Responding through the Cloudscene platform will help your customers streamline their sourcing processes by receiving pricing and managing communications with you in an entirely digital way. 

Therefore, it’s important to support the customer’s decision to use the platform to collate their bids, please ensure you respond with a quotation via the response form even if you have the buyer’s direct contact details. Some buyers may even enter their account manager’s details to ensure the invitation to bid goes directly to the person managing their relationship with your organization.

For best practices on how to respond to buyers on Cloudscene, see our guide. If you have any further questions about responding to existing customers on Cloudscene, please contact our friendly team.